Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our website.

• Personal information — name, email address, and phone number submitted through our contact or booking forms.
• Vehicle information — make, model, year, and service history shared when scheduling or describing a service request.
• Browsing data — pages visited, time spent, referring URLs, and device/browser type, collected automatically via analytics tools.
• Language preference — stored as a functional cookie to remember your preferred language (English, Mandarin, or Russian).

2. How We Use Your Information

• Process and fulfill service requests and appointments.
• Respond to inquiries submitted through our contact form or by phone and email.
• Send service reminders and follow-up communications related to your vehicle.
• Improve the website experience based on aggregated usage data.
• Comply with legal obligations and resolve disputes.

3. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service partners — with suppliers or subcontractors required to complete your service request, who are bound by confidentiality obligations.
• Insurance companies — with your insurer or their representatives when processing collision repair or insurance claims.
• Payment processors — to securely process payments for services rendered.
• Legal requirements — when required by law, court order, or governmental authority.

4. Cookies & Tracking

We use the following cookies and tracking technologies:

• Vercel Analytics — anonymous, privacy-friendly page-view analytics with no personal identifiers stored.
• Google Maps — our Contact page embeds a Google Maps iframe. Google may set cookies when you interact with the map. See Google's Privacy Policy.
• Functional cookies — a single cookie stores your language preference (en, cn, or ru) for the duration of your session.

You can disable cookies in your browser settings, though some site features (such as language preference) may not function correctly.

5. Third-Party Services

Our website relies on the following third-party services, each with their own privacy policies:

• Supabase — database and serverless edge functions for storing form submissions.
• Resend — transactional email delivery for form submission notifications.
• Cal.com — online scheduling system for booking service appointments.
• Vercel — website hosting and edge network delivery.
• Google Maps — interactive map on the Contact page.

6. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal data, subject to any legal retention requirements.
• Opt-out of marketing — unsubscribe from service reminder emails at any time by contacting us directly.
• California Consumer Privacy Act (CCPA) — California residents have the right to know what personal information is collected, to request deletion, and to opt out of any sale of personal information (we do not sell personal information).

To exercise any of these rights, contact us using the information in Section 8 below.

7. Data Security

We implement industry-standard security measures to protect your personal information:

• All data is transmitted over encrypted HTTPS connections.
• Form submissions are stored in a secure, access-controlled database (Supabase) with row-level security policies.
• Access to customer data is limited to authorized personnel only.

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Contact Information

For privacy-related requests or questions, contact us at:

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. Your continued use of the website after any changes constitutes acceptance of the updated policy.