Terms and Conditions

1. Services Offered

Grand Auto Group OC offers a variety of auto body repair services. Our services include, but are not limited to:

• Collision Repair: Fixing damages caused by accidents, including frame and structural repairs.
• Paint Services: Full resprays, color matching, and touch-up services for vehicles.
• Dent Repair: Removal of minor dents and dings using advanced techniques like Paintless Dent Repair (PDR).
• Restoration: Restoring vehicles to their original condition, including parts replacement and cosmetic repairs.
• Maintenance & Inspection: Regular maintenance and inspection of vehicles to ensure safety and functionality.

All services are subject to availability and may change or be modified at our discretion.

2. Eligibility

By using the services of Grand Auto Group OC, you affirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are under 18, you must obtain consent from a parent or guardian to use our services.

3. Service Scheduling and Appointments

• Scheduling: You can schedule appointments for services through our website or by calling us directly. All service appointments are subject to availability, and we will confirm your scheduled appointment time.
• Cancellations & Rescheduling: If you need to cancel or reschedule your appointment, please notify us at least 24 hours before the scheduled time to avoid any cancellation fees. Failure to provide sufficient notice may result in a service fee.
• Service Modifications: If any unforeseen changes arise in the scope of service (e.g., additional damage discovered upon inspection), Grand Auto Group OC will notify you and provide an updated estimate before proceeding with additional work.

4. Pricing and Payment

• Pricing Estimates: Grand Auto Group OC provides initial service estimates based on the nature and complexity of the repairs needed. Pricing is subject to change based on actual repairs, parts required, and labor involved.
• Final Payment: Payment is due upon completion of the service unless otherwise arranged. We accept multiple payment methods, including major credit/debit cards, cash, or other payment options available at our location.
• Late Payments: If payment is not made within 30 days of service completion, we reserve the right to charge a late fee and may take further legal action to recover unpaid balances.

5. Warranty and Guarantee

• Workmanship Warranty: Grand Auto Group OC offers warranties on repairs performed, which typically cover the repair for a specified period or mileage, depending on the type of service. Warranty details will be provided at the time of service.
• Limitations: Our warranty covers defects in labor and materials but does not cover damage resulting from external factors, misuse, accidents, neglect, or modifications done by third parties.
• Parts Warranty: The warranty on parts may vary depending on the manufacturer. For new parts installed, the manufacturer's warranty will apply.

6. Customer Responsibilities

As a customer of Grand Auto Group OC, you agree to:

• Provide accurate and complete vehicle information to ensure proper repairs.
• Keep the vehicle in accessible condition and ensure it is properly prepared for the service (e.g., remove personal items from the vehicle).
• Understand that Grand Auto Group OC is not responsible for any lost or stolen items left in the vehicle.
• Notify us immediately if the vehicle or its parts are damaged after the service.

7. Limitation of Liability

To the maximum extent permitted by law, Grand Auto Group OC will not be held liable for any incidental, consequential, or indirect damages that may arise in connection with our services. Our liability is limited to the total amount paid by the customer for the services rendered.

We are not responsible for damage to the vehicle that arises during the transportation or movement of the vehicle within our facility. Furthermore, we are not liable for damages caused by external factors such as natural disasters, vandalism, accidents, or misuse of the vehicle after repairs.

8. Indemnification

You agree to indemnify, defend, and hold harmless Grand Auto Group OC, its affiliates, employees, agents, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of our services, your violation of these Terms, or any infringement of the rights of any third party.

9. Privacy and Data Collection

Our Privacy Policy governs how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

Grand Auto Group OC uses data for purposes such as:

• Processing payments and managing accounts.
• Sending service reminders, appointment confirmations, and promotional offers.
• Ensuring vehicle repair history is tracked for future reference.

10. Use of Our Website

• Content Ownership: All content on the Grand Auto Group OC website, including text, images, logos, and graphics, is owned by us or our licensors and is protected by intellectual property laws. You may not use or reproduce any content from our website without written consent.
• Prohibited Conduct: You agree not to use our website in a way that could harm, disable, overburden, or impair the website or interfere with others' use of the website. You also agree not to attempt to gain unauthorized access to any parts of the website or related systems.

11. Third-Party Links

The Grand Auto Group OC website may contain links to external websites that are not operated by us. We are not responsible for the content, privacy practices, or actions of these third-party websites. Please review their respective terms and privacy policies before interacting with third-party sites.

12. Amendments to These Terms

Grand Auto Group OC reserves the right to update, modify, or amend these Terms at any time. When changes are made, we will update the "Effective Date" at the top of this page. It is your responsibility to periodically review these Terms. Your continued use of our services or website after any changes to these Terms signifies your acceptance of the new terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the state in which Grand Auto Group OC operates. Any legal action or dispute arising out of or related to these Terms shall be resolved in the appropriate courts located in that state.

We encourage you to attempt to resolve any disputes through direct communication with Grand Auto Group OC. If resolution cannot be achieved, we may use mediation or arbitration to resolve the matter before pursuing legal action.

14. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions will remain in full effect. The invalid provision will be replaced by a valid one that reflects the intent of the original provision.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or any services provided by Grand Auto Group OC, please contact us at: